Customer Care Team Leader – Wellsford

Posted: February 26th, 2018Category: Call Centre & Customer ServiceWork Type: Permanent / Full TimeLocation: Auckland
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Customer Care Team Leader – Wellsford

The Company

This successful, family owned business is focused on providing workspace furniture to businesses across the greater Auckland area. They are now looking for a talented Customer Care Team Leader who can provide an incredible service and lead the team by example.

The Role

  • Hands-on phone/email based customer care role
  • Leading a small team – supporting, guiding and motivating
  • Developing in-depth product knowledge
  • Building excellent working relationships with other departments
  • Providing solutions and offering alternatives where possible
  • Handling customer complaints and escalated issues
  • Taking and processing orders and inquiries
  • Always pushing for a positive outcome for the customer
  • Implementing new systems and processes to increase efficiency, speed and level of service across the board

About You

  • At least 3 years’ experience in a phone based customer service role with 2 years of leadership under your belt
  • Training and mentoring skills with the ability to get others on board
  • Experience in building/manufacturing/furniture industries is advantageous  
  • Superb communication with ability to explain technical details to customers
  • Able to focus on details and persistent with complex problems
  • Calm, collected with a flair for destressing situations
  • Strong work ethic with a refined approach


In return, you get to work for a company that appreciates its team. You will have a voice in what goes on and will be valued for the skills you bring. You will enjoy taking ownership of your role and will love coming to work every day!

If you think you have what it takes to excel in this role, please apply with your CV and a Cover Letter outlining how your skills are relevant to the company’s requirements.

Customer Care Team Leader - Wellsford

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